matok app Privacy Policy
This Privacy Policy explains how matok app collects, uses, stores, and protects the personal information of users accessing the platform from the Philippines. By registering or using the platform, you acknowledge that you have read and understood this policy.
Last updated: 2025. This policy applies to all registered and guest users of matok app.
1. Information We Collect
When you register and use matok app, we collect several categories of personal information necessary to operate the platform and deliver a safe, functional experience:
- Account information: Full name, date of birth, email address, username, and password (stored in hashed form). This data is collected during registration and is required to create and maintain your account.
- Payment information: Deposit and withdrawal records denominated in Philippine Peso (₱), preferred payment methods (such as GCash, Maya, or bank transfer), and transaction history. We do not store full card numbers or sensitive payment credentials directly.
- Device and browser data: IP address, device type, operating system, browser version, and screen resolution. This data helps us optimise platform performance across mobile browsers used across the Philippines.
- Usage data: Pages visited, games accessed, session duration, click patterns, and betting or gaming activity associated with your account.
- Cookies and tracking data: Session cookies, preference cookies, and analytics identifiers. Details are covered in the Cookies section below.
2. How We Use Your Information
matok app uses the data collected for the following purposes:
- Creating and managing your registered account, including verifying your identity and confirming your eligibility (18+ years of age).
- Processing deposits and withdrawals in Philippine Peso and maintaining accurate transaction records.
- Delivering the core platform features: sportsbook betting, slot online access, live casino tables, and game lobby navigation.
- Detecting and preventing fraud, unauthorised account access, and violations of our Terms and Conditions.
- Improving platform performance and user experience by analysing aggregated usage patterns and technical diagnostics.
- Communicating with you about account activity, security alerts, policy updates, and support responses. We do not send unsolicited marketing messages without your consent.
- Complying with applicable Philippine legal and regulatory requirements where relevant.
We do not use your personal data for automated decision-making that produces legal effects without human review.
3. Cookies and Tracking Technologies
matok app uses cookies and similar tracking technologies to maintain your session, remember your preferences, and gather basic usage analytics. The main types of cookies we use include:
- Session cookies: Temporary cookies that keep you logged in while you are actively using the platform. These are deleted when you close your browser.
- Preference cookies: Store settings such as your chosen language and display preferences so you do not need to reconfigure them on each visit.
- Analytics cookies: Collect anonymised data about how users navigate the platform, which pages are most visited, and where technical issues occur. This data is used in aggregate and does not identify you personally.
Most browsers allow you to manage or disable cookies through settings. Note that disabling essential session cookies may prevent you from logging in or using the platform correctly. We do not use third-party advertising cookies or cross-site tracking technologies.
4. Data Storage, Security, and Third Parties
All personal data collected by matok app is stored on secured servers with access restricted to authorised personnel only. Data is transmitted over encrypted HTTPS connections. We apply standard industry security practices including access controls, encrypted storage for sensitive fields, and regular security reviews.
We do not sell, rent, or trade your personal data to third parties. We may share limited data with trusted service providers who assist in operating the platform — for example, payment processing partners who handle Philippine Peso transactions. These providers are bound by data handling obligations and may not use your information for any other purpose.
We may also disclose data where required by applicable Philippine law, court order, or regulatory authority. In such cases, we will disclose only the minimum information necessary to comply.
Despite our security measures, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect any unauthorised access to your account.
5. Your Rights and Minor Protection
As a user of matok app, you have the following rights regarding your personal data:
- Access: You may request a summary of the personal data we hold about your account at any time.
- Correction: If any of your account information is inaccurate or outdated, you may update it through your account settings or by contacting support.
- Deletion: You may request deletion of your account and associated personal data. Requests are subject to any legal retention obligations and verification of your identity. Certain transaction records may be retained as required by applicable law.
- Restriction: In certain circumstances, you may request that we limit how we process your data while a concern is being investigated.
matok app strictly prohibits access by anyone under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a registered account belongs to a person under 18, that account will be closed and all associated data removed. If you believe a minor has registered on the platform, please contact our support team immediately.
6. Policy Updates and How to Contact Us
matok app may update this Privacy Policy from time to time to reflect changes in platform features, applicable law, or data handling practices. When material changes are made, the updated policy will be published on this page with a revised date. Your continued use of the platform after any update constitutes acceptance of the revised policy. We encourage you to review this page periodically.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the matok app support team by email at [email protected]. You may also visit the FAQ page for answers to common questions about account data, cookies, and privacy-related topics.
For questions about your account, deposit history, or platform access, logging into your account and reviewing your account settings is often the fastest first step before reaching out to support.
Your Data, Your Control
Questions about your account data or how matok app handles your information? Our support team is here to help. You can also review our FAQ or log in to manage your account settings directly.