matok app FAQ – Frequently Asked Questions

Go to the Register page and fill in your full name, date of birth, email address, and a secure password. Once you submit the form, check your email for a verification link and click it to activate your account. Registration is free and takes less than two minutes. You must be at least 18 years old to create an account on matok app.

Visit the Login page, enter the email address and password you registered with, then tap Sign In. Make sure your credentials are entered correctly including capitalisation. If you have forgotten your password, contact our support team at [email protected] and we will guide you through the recovery process.

Yes. matok app is fully optimised for mobile browsers on both Android and iOS devices. There is no app download required — simply open the site in your preferred browser, log in, and you have full access to all games and account features. The mobile experience is designed specifically for players in the Philippines who prefer gaming on the go.

matok app covers three main categories. Sportsbook lets you bet on basketball, football, and a wide range of local and international sports. Slot online gives you access to hundreds of titles from leading providers, playable directly in your browser. Live casino features real dealers streaming baccarat, roulette, and blackjack in real time. All categories are available from the Game lobby.

matok app accepts a range of local payment methods popular in the Philippines, including GCash, Maya (PayMaya), QR Ph, and bank transfers from major local banks. All transactions are processed in Philippine Peso (₱). Visit the Deposit page for the current list of available payment options and any applicable minimum amounts.

Most deposits via GCash and Maya are credited instantly or within a few minutes of the transaction being confirmed. Bank transfers may take longer depending on the bank's processing times. If your deposit has not appeared after 30 minutes, contact support at [email protected] with your transaction reference number and we will investigate promptly.

Withdrawals are processed to the same payment method used for your deposit where possible. Log in to your account, navigate to the withdrawal section, enter the amount in Philippine Peso (₱), and confirm the request. Processing times vary by method — e-wallet withdrawals are typically faster than bank transfers. Identity verification may be required before your first withdrawal is processed.

If you cannot log in because you have forgotten your password, email [email protected] from the email address linked to your account and request a password reset. Our team will verify your identity and send instructions to help you regain access. To avoid this in future, use a password manager to store your credentials securely.

Yes. matok app is fully available in English and is designed for players in the Philippines who prefer an English-language interface. All navigation, game descriptions, account settings, and support communications are in English. This makes it straightforward for Filipino players familiar with online gaming terminology in English.

You can reach the matok app support team by emailing [email protected]. When contacting us, include your registered email address, a brief description of your issue, and any relevant transaction or reference numbers. Our team aims to respond as quickly as possible to help you resolve your concern. You can also find more information in the About Us section.

Use a strong, unique password that you do not reuse on other websites. Always log out after each session, especially on shared or public devices. Avoid logging in over unsecured public Wi-Fi. Never share your account credentials with anyone. If you suspect unauthorised access to your account, contact support immediately at [email protected] so we can take action to protect your balance.

matok app offers several tools to help players stay in control. You can request deposit limits, cooling-off periods, or self-exclusion by contacting support. We also encourage players to set personal time and budget limits before each session. Gaming should always remain entertainment — if it starts to feel like a problem, visit our Responsible Gaming page or reach out to support for guidance.